Contact

If you have questions about this policy, need more details about our privacy practices, or would like to raise a complaint, please contact us:

  • Email: [email protected]
  • Mail: Luxuriluxe, PO Box 1033, Brentwood, TN 37024, United States

Collecting Personal Information

When you interact with Luxuriluxe, we collect certain information to improve your shopping experience and process your orders securely.

Device Information

  • Purpose: To load our Site correctly for you and optimize it through analytics.
  • Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our service providers such as Shopify (and other authorized partners).
  • Collected Data: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and usage behavior.

Order Information

  • Purpose: To fulfill your purchase, process payments, arrange shipping, issue invoices/receipts, communicate with you, and prevent fraud.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify, payment gateways, shipping providers, and fulfillment services.
  • Collected Data: Name, billing/shipping address, payment information (credit card, PayPal, Apple Pay, etc.), email address, and phone number.

Customer Support Information

  • Purpose: To assist you with inquiries, complaints, or service requests.
  • Source: Provided by you directly.
  • Disclosure: May be shared with authorized third-party customer service providers.
  • Collected Data: Contact details, support history, and any additional information you provide.

Sharing Personal Information

We share your information with trusted service providers to operate effectively and meet our contractual obligations. Examples include:

  • Shopify (e-commerce platform) – Shopify Privacy Policy
  • Payment Processors – for secure transactions
  • Shipping Providers – to deliver your orders

We may also share information if required by law or to protect our rights.

Behavioural Advertising

We use your information to personalize your shopping experience, provide tailored offers, and display targeted ads. Examples:

  • Google Analytics (site usage insights)
  • Facebook Ads and other platforms for marketing campaigns

You can opt out of targeted advertising via:

Or visit the Digital Advertising Alliance Opt-Out Portal.

Using Personal Information

We use your personal data to:

  • Offer and ship products
  • Process secure payments
  • Provide customer service
  • Update you about new arrivals, promotions, and offers

Retention

We retain your data for as long as necessary unless you request deletion. Please see Your Rights for more information.

Automatic Decision-Making

We do not engage in decision-making with significant legal effects solely based on automation. Shopify may use limited automated processes (such as fraud prevention blacklists).

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies may include:

  • Functional cookies (site operation)
  • Performance cookies (analytics)
  • Advertising cookies (marketing personalization)

For more details, see Shopify Cookies Policy.

You may control cookies in your browser settings, though blocking them may affect functionality.

Do Not Track

We do not alter our data collection if your browser sends a “Do Not Track” signal due to the lack of a consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect new services, technologies, or regulatory requirements.

Complaints

If you wish to file a complaint, contact us via [email protected] or by mail. If you are unsatisfied with our response, you may escalate the matter to your local data protection authority.